Terms and Conditions

• Use of the Website is available only to persons who can form legally binding contracts under applicable law. Persons who are "incompetent to contract" as per local Contract Acts are not eligible to use the Website.
• If you are a minor (i.e. under the age of 18 years), you may use this Website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms and Conditions.
• Those who choose to access the Website from outside of Saudi Arabia are responsible for compliance with local laws whenever applicable.
• Except where additional conditions are provided which are specific to products or services, these Terms and Conditions supersede all previous representations, understandings or agreements.

• You will be able to buy on the Website both products listed by third-party sellers ("Sellers Products") and products listed by us ("eXtra Products").
• When purchasing Sellers Products, we will specify at the point of sale whether we are acting as the merchant and seller of record, or if we are serving as Seller's agent.
• Only when purchasing eXtra Products, we will be the merchant and seller of record for those transactions.
• By using eXtra website, you agree to the Terms and Conditions.

• Accessing data not intended for you or logging onto a server or an account that you are not authorized to access.
• Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
• Attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the website, overloading, and "flooding", "spamming", mail bombing "or crashing".
• Sending unsolicited email, including promotions and/or advertising of products or services.
• Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability in most of the cases.

• Sellers may necessitate to access your Personal Data to deliver the Sellers Products via the Website, as detailed in the relevant Sellers Products listing.
• By purchasing any Seller Product, the Customer authorizes us to share his/her Personal Data with the Seller of that Seller Product. This authorization is necessary for the Seller to execute the order and handle any technical support or after sale service requests under (Support for Sellers Products).
• Customer acknowledges that once the Personal Data is shared with the Seller, we will no longer have control over it. The Seller will act as independent data controller and its processing of Customer Personal Data will not be governed by these Terms and Conditions while it will be governed by other terms governing the Seller's provision of the Seller Product to the Customer.

• Express Delivery fees are € 199 added to the order’s value.
• Express delivery option is available for the selected products purchased before 02:00 pm in the selected cities considering the home delivery coverage terms and conditions.
• The express delivery timing for large items is between 4:00 PM to 11:00 PM.
• We deliver the purchased products to the address which has been registered during the online purchasing process.
• In case of emergency/unplanned situation that may prevent delivering the purchased product on the same day, we commit to handling the Customer's request with a priority according to the situation causes.
• Products eligible with express delivery will have the option available on the product page.
• Express delivery is available only in 4 major cities in the Kingdom which are Riyadh, Jeddah, Dammam and Khobar. The option will appear on product page once the Customer chooses his/her city location.
• If the Customer pays for express delivery, then rejects to receive the item during the mentioned time (4 PM – 9 PM on the same day), express delivery fees will not be refunded or reimbursed.
• If a damage or malfunction is discovered upon delivery, we will refund the express delivery fees.
• Express Delivery is not applicable for Third-Party Seller products.

• Express Delivery fees are € 30 added to the order’s value.
• Express delivery option is available for the selected products purchased before 11:00 AM in the selected cities considering the home delivery coverage terms and conditions.
• We deliver the purchased products to the registered contact person who has been registered during the online purchasing process, or the required collector information if available.
• In an emergency/unplanned situation that may prevent delivering the purchased product on the same day, we commit to handling the Customer's request with a priority according to the situation and causes.
• Express Delivery is not applicable for Third -Party Seller Products.

• A delivery fee of € 35 applies to each Extra Now order.
• The service is available only in selected areas within Riyadh.
• Service availability is subject to product availability at Extra stores in Riyadh.
• The service is available daily from 1:00 PM to 8:00 PM, except Friday.
• Orders will be delivered within 2 hours of the time the order is confirmed, subject to service conditions and product availability.
• Extra Now is available for small-sized products only.
• The service may not be available for certain products or locations depending on the customer’s location and product availability.
• Extra reserves the right to modify the service coverage, ordering hours, and delivery availability based on operational capacity.
• eXtra Now Delivery is not applicable for Third-Party Seller Products.

• Built-in products: such as built-in cooking appliances, air hoods, etc.
• Outdoor units: such as garden chairs set, tents, barbecue equipment, etc.
• Massage chairs and their attachments.
• Large items delivered by Sellers.

• In case the pinned location is not matching the same selected city and area in the order's home delivery address, the order will be subject to the delivery coverage terms and conditions.
• In case the pinned location is not within the home delivery coverage, the Customer has the option to pick up the order from the nearest store to the coverage zone, otherwise, the order is subject to be returned within 30 days.

• You must show the message that includes the order number and its readiness for collection.
• Order will be handed to the holder of the collection message
• Products sold by Third-Party Seller are not available for “Collect from Store”

• This service is available for small items only, based on the specified dimensions.
• RedBox service fee is € 15.
• Customers will receive an SMS/WhatsApp with a secure PIN once the shipment is ready for pickup.
• Shipments must be collected within the specified holding time (2 days for lockers and 5 days for counters); otherwise, they will be returned to the sender.
• Delivery duration is 1–3 working days for metro cities and up to 6 working days for other cities across KSA.
• Customers can extend the pickup time (additional charges may apply and will be managed directly between the customer and Redbox).
• eXtra & RedBox are not responsible for delays caused by unforeseen circumstances or incorrect contact information.
• For full Terms and Conditions, please visit RedBox terms page.

• For in-store payment transactions: bank credit cards / mada cards, debit cards, span, cash or, eXtra gift cards.
• For online payment transactions: SADAD payment system, bank credit cards (Visa, MasterCard and AMEX), mada cards only for those cards issued by Banks of Saudi Arabia through internet payment gateway service provider.

• Every new Jood member will receive a digital account upon joining the program.
• The Jood account will be linked to the member's registered mobile number or email address.
• Jood Account Credit can only be earned and redeemed while the Jood membership is active.

• Existing Jood members will continue enjoying the current discount program until their memberships expire.
• New Jood members will join the Jood Credit program.
• Both the Discount and Jood Credit programs will continue to operate together during the transition period.

• eXtra customers can subscribe to the Jood membership through extra.com, the eXtra mobile app, or eXtra stores in Saudi Arabia only.
• Membership is valid for one year from the subscription date.

• When a customer starts the subscription process, the customer's identity will be verified as follows:
  • In Store: eXtra will send a One-Time Password (OTP) via SMS and email to the customer's registered mobile number and email address to verify the customer's information.
  • Online: Customers must log in to their existing account or create a new account.
• Once the registration process is completed and the subscription fee has been paid, eXtra will send a confirmation notification to the customer.

• The membership cannot be cancelled or refunded once the subscription process has been completed.

• Customers will receive an email seven (7) days prior to membership expiry containing a link to renew or upgrade their membership (Jood Smart members are excluded from upgrading or downgrading their membership as they are not eligible for that). Customers may also choose auto-renewal.
• Upon renewing or upgrading a Jood membership, any valid unused credit will be carried forward to the new membership, subject to the credit’s original expiry date.

• Jood Blue: Subscription fee of € 199 (One Hundred and Ninety-Nine Saudi Riyals), inclusive of VAT.
• Jood Smart: Subscription fee of € 399 (Three Hundred and Ninety-Nine Saudi Riyals), inclusive of VAT. Jood Smart is a standalone membership tier with no upgrade or downgrade option.
• Jood Gold: Subscription fee of € 599 (Five Hundred and Ninety-Nine Saudi Riyals), inclusive of VAT.

• Jood Account Credit:
  Members earn Jood Account Credit on eligible purchases made during the membership period, excluding the products and services listed below, in addition to promo codes provided as special offers to Jood members. Jood Credit of up to 15% applies to a maximum annual purchase amount of € 50,000 (Only Fifty Thousand Saudi Riyals). If the member wants to apply Jood Credit to additional purchases beyond this limit, he/she may purchase a new membership.
  • The following products and services are excluded from earning credit in Jood Account:
    • All Apple products.
    • Products included in the High-Efficiency Air Conditioning Initiative.
    • Smart cards, prepaid recharge cards, gift cards, and similar products.
    • Certain products available exclusively online may not be eligible for Jood membership benefits. Please refer to the product page to verify Jood Account Credit eligibility for the specific product.
• Family Entertainment Benefits:
  Jood members will receive a complimentary Sparky’s card upon subscription.
• Additional Membership Benefits Include:
  • Extended return and exchange period.
  • Early access to major promotional campaigns.
  • 24/7 remote technical support.

• Eligible purchases made using an active Jood membership will earn credit in Jood Account.
• Credit earned will be credited to the member's digital account.
• Credit may vary by product, campaign, or promotion.

• Available credit can be redeemed on eligible future purchases.
• Redemption is subject to the applicable Jood program rules, exclusions, and spending limits.
• Jood Account Credit cannot be exchanged for cash or Gift Cards.

• Jood Credit may be subject to a specific expiry period.
• Any unused credit will expire upon the expiry of the credit validity period.
• Members may receive reminders before their Jood Credit expires.

• If a product purchased using Jood Credit is cancelled or returned, the credit used will be returned to the member’s Jood Account while retaining the credit’s original expiry date.
• If a product or order that resulted in the member earning Jood Account Credit is cancelled or returned, the Jood Account Credit earned from the cancelled or returned purchase will be cancelled and deducted from the member’s Jood Account. If the member has already used all or part of the earned credit before cancelling or returning the purchase that resulted in the credit, the value of the credit used will be deducted from the refund amount due to the member for the cancelled or returned purchase, in accordance with the refund policy applicable to the Jood Program.
• Customers are only entitled to a refund of the amount they actually paid, unless any amounts have been deducted for their use of the earned credit, as explained in the previous point.

• Existing members will migrate to the Jood Credit program upon renewing or upgrading their memberships after the launch of the new program.
• Members cannot revert to the previous discount program after migrating to the Jood Credit program.

• eXtra may, at its sole discretion, add additional credit to a member’s account as part of promotional campaigns, customer service compensation, goodwill gestures, or other approved campaigns.

• eXtra reserves the right to accept or reject any Jood membership application at its sole discretion.
• Members may not assign, transfer, or share their membership or any of its benefits, including Jood Credit promo codes, to any other person.
• Membership cannot be upgraded from Jood Blue to Jood Gold on the same day of subscription. Upgrades may only take place after at least 24 hours from the subscription date.
• Jood Smart is a standalone membership tier and cannot be upgraded to or from another Jood membership tier.
• Certain Jood membership benefits may be subject to minimum purchase requirements, quantity limits, customer’s address restrictions, or other specific eligibility criteria.
• eXtra reserves the right to add, amend, or remove any Jood membership benefits at its sole discretion.
• The Jood program is intended for individual customers only.

• eXtra may, at its sole discretion, amend these Terms & Conditions, the Terms of Use, the Privacy Policy, or any aspect of the membership program, provided that members are notified of such amendments sufficiently in advance of their effective date.

• eXtra may terminate a member's Jood membership at its sole discretion, with the member being notified immediately upon the termination decision. If this occurs, the member will receive a refund equivalent to the membership fee for the remaining months of the membership.
• If eXtra terminates a membership due to any breach or violation by the member, eXtra reserves the right not to refund any portion of the membership fee.

• These Terms & Conditions shall be governed by the laws of the Kingdom of Saudi Arabia. In the event of any dispute or claim arising out of or in connection with these Terms & Conditions or the Jood membership program, the competent courts of the Kingdom of Saudi Arabia shall have exclusive jurisdiction.

• The member acknowledges and consents to the processing of his/her personal data by eXtra in connection with the membership program.

• Jood Credit cannot be used outside eXtra nor transferred to another customer.
• eXtra reserves the right to amend the Jood program, Jood Credit rules, eligible products, and these Terms & Conditions at any time.
• Abuse or misuse of the program may result in membership cancellation or forfeiture of Jood Credit.

• The member acknowledges that he/she has read and agreed to the terms & conditions of the Jood membership program. The general terms & conditions of eXtra apply.

• The card is only valid for the applicant and should not be used by any other person.
• This card is only a payment method to the already approved installment agreement signed by the Customer at the time when the card was handed over.
• The card can only be used at any eXtra showroom for in-store purchases or on the Website for online purchases in Saudi Arabia only.
• Products purchased online or from store using Tas’heel wallet cannot be refunded in cash in case of returns. The product can be returned or exchanged based on our Return & Exchange policy.
• This card is not a credit/ debit or prepaid card.
• This card is not rechargeable.
• No cash refund can be given if any balance is left on the card
• Prices are guaranteed for the day the contract was signed.
• We are not responsible for purchases made on lost, stolen or damaged cards.
• The instalment price shown on this Website is subject to changes depending on the products which are being purchased using Tas’heel Finance.

• If the order value is more than the redeemed value of the loyalty program or e-Gift card, the Customer can pay the remaining amount using any debit/credit card.
• When using loyalty cards for purchases on the Website, Customers may combine their loyalty card balance with payments made via debit, credit, and pre-paid cards in addition to Baseeta only. However, it is important to note that loyalty card balances cannot be combined with payments made through Tamara, Tabby, Sadad, Apple Pay, or gift cards. We reserve the right to modify these accepted payment methods at our discretion.
• For more details about the terms and conditions regulating all approved loyalty programs and e-Gift cards, please visit Bank Loyalty page.
• It is not possible to buy products from Third-Party Sellers with Loyalty Program and E-Gift cards.

• (eXtra Gift Card) is valid for use in all eXtra stores and on the Website inside the Kingdom of Saudi Arabia.
• The gift card cannot be used to purchase products sold on the eXtra Website by any seller other than eXtra.
• More than one gift card can be used in the same invoice/transaction with a maximum limit of 4 cards per each invoice/transaction.
• This card is valid for 12 months from issuance date or until the full value is consumed, whichever comes first, and the validity date of expired cards cannot be extended.
• (eXtra Gift Card) cannot be exchanged, refunded, returned, reloaded, redeemed in excess of its value, redeemed for cash, refunded for cash or transferred to another account.
• The verification PIN of (eXtra Gift Card) must be entered upon each usage or remaining credit check.
• The gift card number and verification PIN can be obtained by:
  • Scratching the back of the printed card from eXtra stores.
  • Receiving e-mail message in case of card’s online purchase.
• The owner of the gift card is solely responsible for protecting this card and the verification PIN from any unauthorized use.
• The Customer cannot use the old version of the gift card issued by our stores to buy from the Website. Only the new version can be used to buy from both stores and Website.
• The gift card cannot be refunded at any of extra stores if the Customer wants to return the purchased products, and the value of the card or part of it will be returned on a new card to be used in extra in accordance with our Return & Exchange Policy.
• We shall not be liable if any gift card is lost, stolen or damaged, or if the Customer's gift card is used without his/her permission.

For all details about Price match Policy, please Click Here

Products sold by Third-Party Seller not applicable for PMP.

• Payment rejection.
• Customer delayed for more than 1.5 hour to settle the payment for his bill reference number by SADAD.
• Buying more than 2 pcs of the same item (quantity limitations may vary during promotion durations and it will be preannounced).
• Customer no-show or delay for more than 7 days in collecting his (paid online) “collect from store” orders.
• Wrong delivery address given by Customer or wrong contact details due to Customer is not reachable.
• Unavailability of a third-party seller to provide the Seller's Product ordered by the Customer or recall of a Seller's Product from the market.

• In case if you ask for cancellation after shipping the order, cancellation fees may apply.
• You can cancel the order by rejecting to receive it or by dropping it to the nearest store. (Products from Third-Party Sellers not applicable for the dropping the item to the nearest store)
• Please read more about our Return and Exchange policy.

• Software, video games, and ExtraCare packages.
• Due to hygienic reasons health & beauty products (shavers, epilators, oral/ dental care…) are not subject to any return, replacement or refund, unless found defective within (14) days
• Mobile phones, computers, gaming devices are not subject to any return, replacement or refund, unless found defective within (14) days.
• Printers, faxes, copy machines, supplies and accessories are not subject to any return, replacement or refund, unless found defective within (14) days.

• Digital cards issued are valid for Middle East region, gamers profiles.
• Customers may purchase digital and gift cards from the Website using debit, credit, and pre-paid cards in addition to Baseeta only. Please note that the following payment methods cannot be used for purchasing digital and gift cards: Tamara, Tabby, Sadad, Apple Pay, and gift cards. We reserve the right to modify accepted payment methods at our discretion.
• Issued cards CAN NOT be returned or refunded at any of eXtra Stores across Saudi Arabia, Oman and Bahrain.
• Issued cards validity and activation/redeeming information and instruction are found within the email sent to a customer with the digital code.
• If a Customer has an issue with a purchased gaming card or software card, he/she should contact the product`s owner (Microsoft & Sony).
• Digital cards activation or subscription or redemption in normal circumstances will be sent within 2 hours from his order placement, unless delayed for any technical problem.
• Digital cards, CAN NOT be purchase as a collect from stores order.
• Cash on delivery payment option IS NOT enabled for digital cards.
• Customers should receive their digital code in his/her email provided during order submission, within 2 hours in regular/normal situations.

• Please keep and save the original invoice to benefit from the AC installation service.
• eXtra have the right to reject exchanging or returning the AC after the installation.
• After the installation is complete, the AC will be under the supplier warranty and responsible for any required service or repair within the warranty period.
• The Customer is kindly requested to make the installation site ready (civil work, decoration, plumping, water drainage...) to ease the installation operation, and to provide suitable electricity.
• eXtra will not install the AC in case of concrete wall and requires opening a hole.
• eXtra installation team is not responsible for electric wiring.
• Maximum allowed height for the scaffolding is 3 meters.
• eXtra is not responsible for the cooling efficiency inside the manhole.
• eXtra is not responsible for the cooling efficiency if the installation site size is not compatible with the AC capacity.
• The Customer has to pay the value of the additional pipes or any other additional costs prior to the installation.
• eXtra is not responsible for the quality of the pre-installed pipes at the installation site.
• In case the Customer did not attend the booked appointment maximum within half an hour then eXtra will cancel the appointment, and the Customer has to book another appointment.

• All Carbone Renewed devices undergo a 60-step quality inspection and certification process to ensure compliance with approved quality standards.
• This policy applies to all Carbone Renewed devices sold across all eXtra stores in the Kingdom of Saudi Arabia, as well as through the eXtra website and mobile application.
• Devices are classified into the following category:
  • Carbone Pristine: The device is in excellent condition with no signs of use.
• The standard warranty period is 12 months from the date of invoice.
• The warranty covers manufacturing defects and malfunctions in internal components under normal usage.
• The warranty includes coverage for the screen and battery against manufacturing or refurbishment defects during the warranty period.
• The warranty does not cover damage resulting from drops, breakage, liquid exposure, misuse, or normal wear and tear.
• No service fees shall be charged for valid warranty claims.
• In the event of an approved claim, Carbone reserves the right, at its discretion, to:
  • Repair the device.
  • Replace the device with a similar or better unit.
  • Refund the device value according to the specified conditions (Terms and conditions – eXtra).
• All device locks (such as iCloud or Apple ID) must be removed prior to service. If not removed, the request will be rejected and the device returned at the customer’s responsibility.
• Customers are entitled to return the device within 14 days of the date of delivery in case of defect or mismatch with the description.
• The device must be returned to its original condition with all accessories.
• By redeeming the offer, the customer is indicating his agreement to be bound by these special terms and conditions governing this offer only. The other generic Terms and Conditions of eXtra will continue to apply unless they contradict these special terms.
• eXtra reserves the right to suspend, cancel or amend any of these terms and conditions at any time prior to or during the validity period.
• These special Terms and Conditions and its amendments from time to time shall be governed by the laws of Kingdom of Saudi Arabia and subject exclusively jurisdiction of its Courts.

• This is not a credit card.
• This card is rechargeable.
• No cash refund for the gift card.
• We are not responsible for lost, stolen or damaged cards.
• This card is valid at all our stores in Kingdom of Saudi Arabia only.
• Valid for one year from the data of issue.

• Twitter: @eXtraStores
• Facebook: eXtra Stores
• Instagram: eXtra Stores
• WhatsApp: 920004123

• Twitter: @eXtraStores
• Facebook: eXtra Stores
• Instagram: eXtra Stores
• WhatsApp: 920004123