Privacy Policy

Last Update: September 1, 2024

Introduction

At United Electronics Company, we place a high priority on the protection of your personal data and treat it with special care. We handle the data you provide to us, whether through your use of our website, any of our platforms, applications, making purchases at our stores, or utilizing after-sales services at any of our service centers, with complete confidentiality. This is done in full compliance with the Personal Data Protection Law issued under Royal Decree No. (M/19) dated 09/02/1443 AH and the Council of Ministers' Decision No. (98) dated 07/02/1443 AH, as well as other relevant regulations in the Kingdom of Saudi Arabia. All data is processed in accordance with the provisions outlined in this Privacy Policy.

Personal Data We Collect

We collect certain personal data for processing purposes after obtaining your explicit consent, in compliance with applicable regulations. We only collect the minimum amount of personal data necessary to fulfill the purposes for which it was collected, which is essential to provide specific services and functions.

Collection of Personal Data from the Device or Browser:
The purpose of this processing is to facilitate the use of the website by adapting it to the needs of devices or browsers and providing the required functions to users on the website. We process data such as IP address, URL, browser information, and device information.
Collection of Personal Data When Creating a Personal Account:
The purpose of this processing is to create user accounts. We process data such as first name, last name, email address, address, payment information, date of birth, phone number, password, Google account, and Facebook account.
Collection of Personal Data from the Newsletter Subscription Form:
The purpose of this processing is to provide newsletters to subscribers. We process data such as first name, last name, email address, and phone number.
Collection of Personal Data from the Website Blog:
We collect personal data from visitors to our website blog to enhance their experience. We process data such as name, email address, IP address, and other information voluntarily provided by users through comment forms, subscriptions, and other interactions on our blog.
Collection of Personal Data from Stores:
During purchases from stores, we process certain data to send electronic invoices and provide after-sales services such as warranty and delivery services. This data includes first name, last name, email address, phone number, and home address.
Collection of Personal Data from the Service Center:
We may collect personal data to provide after-sales services. This data includes first name, last name, signature, a copy of the invoices, email address, phone number, password, Google ID login, national ID/residence/passport details, and home address.
Note: Customers who use after-sales services are responsible for the data stored on their devices. We recommend backing up all personal data before handing over the device, as we are not responsible for any loss, damage, or unauthorized access to the data during the service process.
Collection of Personal Data from the Service Application
When using the service application, we process certain data to provide after-sales and in-home visit services. This data may include first name, last name, signature, a copy of the invoices, email address, phone number, password, and home address.
CCTV Surveillance Cameras
We use CCTV cameras in our stores for safety, crime detection, and monitoring purposes. The footage may be used to investigate incidents, ensure the safety of employees and customers, and prevent theft or vandalism. We retain the data collected by CCTV for a duration that allows us to assist authorities and protect our interests. This data is stored in secure environments and access is limited to qualified security personnel.

Legal Basis for Processing Personal Data

When we collect your personal data, we rely on several legal bases, including the following:

Your explicit consent to the processing of your personal data.
Processing in pursuit of the legitimate interests of the data owner when contact with them is not possible.
Processing in pursuit of the legitimate interests of the processing entity, in compliance with the Personal Data Protection Law.
Processing to comply with other legal obligations.

Cookie Policy

To enable our systems to recognize your browser or device and provide the best experience, we use cookies. For more information, please read our Cookie Policy.

Sharing Personal Data

Personal data of our customers is a significant part of our business. We may share your data as described below with certain trusted companies that assist us in our operations, under contractual obligations that ensure the protection of your personal data and adhere to data protection practices that match or exceed those outlined in this Privacy Policy:

External vendors: Such as shipping companies, payment service providers, and marketing services, to facilitate the delivery of our services.
Marketing and Promotional Offers: We may use your data to provide you with information about products and services that may interest you and enhance your experience on the platform. This includes service messages, new features, improvements, special offers, and events of interest. We may contact you through various channels, including but not limited to email, push notifications, web notifications, posts, phone calls, in-app messages, WhatsApp messages, and newsfeed cards.
Legal Advisors: In the event of a legal dispute.
Government entities: If required by law.

Data Retention Period

Unless otherwise specified in this Privacy Policy, we retain your personal data only as long as necessary for the specified purpose. Afterward, we will delete your data based on the type of data and its purpose, unless we have a legal right or obligation to retain it for a longer period.

Personal Data Security

We implement appropriate technical and organizational measures, effective procedures, and processes to ensure the highest level of information security, proportionate to the risks associated with processing, and in accordance with the international best standards and practices. These measures aim to protect the privacy and confidentiality of personal data from unauthorized access, modification, disclosure, or destruction.

The security of your data also depends on you, keeping your password confidential and not sharing it with anyone. Unfortunately, data transmission over the Internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of data transmitted to our platform. Any data transmission is at your own risk. We are not responsible for circumventing any privacy settings or security measures on the platform. To protect yourself, be cautious about the data you share online.

Accessing and Modifying Personal Data

You can access some of your personal data through your account. Examples of such data include:

Information related to recent orders.
Personal data such as (name, email, password, phone number, communications, and personalized ad preferences).
Email notification settings.

In accordance with the Personal Data Protection Law in the Kingdom of Saudi Arabia, you have the following rights as a data owner:

Right to be informed: You have the right to know how we use your personal data, as outlined in this Privacy Policy.
Right to access and obtain personal data: You may request a copy of your personal data.
Right to rectify personal data: You may request to correct any of your personal data that you believe is inaccurate.
Right to destroy personal data: You may request the destruction of your personal data according to applicable laws in the Kingdom unless a legal provision mandates a specific retention period or contractual requirements exist.
Right to withdraw consent to personal data processing: You may withdraw your consent to the processing of your personal data at any time unless there are legitimate reasons required by applicable laws in the Kingdom to continue processing.

Stopping Promotional and Marketing Messages

For marketing communications sent through our mobile application, you can adjust notification settings within your mobile device's general settings, allowing you to control how and when you receive promotional alerts directly from the app or using our web form.

You can also unsubscribe from receiving future marketing messages from us at any time by adjusting your customer communication preferences (my account) or through the unsubscribe link included in marketing emails

Changes to the Privacy Policy

We reserve the right to modify this policy at any time, and any changes will be posted on this page. If we make significant changes to our Privacy Policy, we may notify you by other means.

By using our website, you accept and agree to this policy.

How to Contact Us

If you have any questions regarding the Privacy Policy or how your personal data is processed, please contact us
E-mail: Privacy@extra.com