Tefal Spatula Bienv Tongs, Black - eXtra

The TEFAL guarantee:

TEFAL frying pans and saucepan, kitchen ustensils and pressure cookers along with their accessories are guaranteed by TEFAL a gainst any material or manufacturing defect, for 2 years from the date of purchase or delivery date, in the country of purchase. In the event of a problem, the user must contact their local TEFAL Customer Services, details available in their product instruc tions, or on packaging, or in the corresponding Country List published in the Guarantee section on www.tefal.com . Once the product has been received and the guarantee and defect have been confirmed, a new product or equivalent will be sent in exchange, or a repair will be carried out in the case of pressure cook ers. Under the terms of this guarantee TEFAL has no further obligations o ther than to replace a faulty product. TEFAL shall not be obliged to replace any product which is not accompanied by a valid proof of purchase.

Exclusions :

This commercial guarantee does not cover damage arising from shocks, improper use, failure to follo w the instructions for use and maintenance, or as a result of an unauthorised modification or repair. It also does not include normal product wear and tear, nor the following cases: 

- overheating, prolonged exposure to the heat from a flame or when empty.

- stains, discoloration or scratches on the inside or outside.

- any accident caused by fire, flood, etc… 

-damage from thermal shocks. 

-professional use or in the workplace.

-regular replacement of consumable parts (seals, batteries ...).

-products knocked or dropped.

-any glass or porcelain ware in the product.

-dust or insects getting inside the product (excluding appliances with features specifically designed for insects).

Details of the non stick cookware guarantee:

 The non stick coa ting is also guaranteed for 2 years against blistering and peeling. This guarantee does not cover sticking or damage caused b y incorrect use nor in the cases as listed above. TEFAL guarantees that the non stick coating complies with regulations covering ma terials in contact with food.

Additional stainless steel guarantee (limited to products with the star(s) engraved on the base):

TEFAL stainless steel products identified by a * or ** marking engraved at the bottom of the pan or pot, have 5 year guarantee for (*) or a 10 year guarantee for (**) from the date of purchase or delivery date, against any faulty materials or workmanship related to the stainless steel material provided the pr oduct is used in accordance with the manufacturer’s recommended product instructions. This guarantee does not include any damage due to inappropriate use or resulting from knocks, falls, yellowing and blueing, or in other exclusion cases listed above in th e TEFAL guarantee.

Additional guarantee for Jamie Oliver products made of stainless steel:

 Jamie Oliver by TEFAL stainless steel products have a 10 year guarantee from the date of purchase or delivery date, against a ny faulty materials or workmanship relate d to the stainless steel material provided the product is used in accordance with the manufacturer’s recommended product instructions. This guarantee does not include any damage due to inappropriate use or resulting from knocks, falls, yellowing and bluing , or in other exclusion cases listed above in the TEFAL guarantee.

Specific for the Ingenio 5 range ( as stated on the product packaging ): characteristics to the guarantee for the INGENIO 5 removable handle:

The Ingenio 5 removable handle is guaranteed by T EFAL for 10 years, from the date of purchase, against any material or manufacturing defect. Special exclusions for the Ingenio 5 removable handle: 

-Burns caused by gas flame.

-Submerging into water.

-Cleaning in a dishwasher.

-Use with a recipient of a brand other than TEFAL.

-Use in an oven.

-Use for lifting a load greater than 10 kg.

Additional pressure cooker guarantee:

TEFAL pressure cookers may be brought/sent directly to a TEFAL Authorized Service Partner (list & adresses available on www.t ef al.com) for repair during & after the guarantee. TEFAL pressure cookers have a 10 year extended guarantee from the date of purchase or delivery date, against any faulty mater ials or workmanship related to the pot or any premature damage of the metal base p rovided the product is used in accordance with the manufacturer’s recommended product instructions. This guarantee does not i nclude any damage due to inappropriate use or resulting from knocks, falls or by placing the product in the oven. It should be not ed that the normal life of the gasket, pressure control, valves, handles or locking indicator seal is limited. These parts ar e excluded from this 10 year guarantee and will require periodic renewal. Accessories such as the basket, trivet, timer (where app licable) and steam plate are guaranteed for 2 years only.

Consumers’ Rights and additional information :

This TEFAL commercial guarantee does not affect the statutory rights a consumer may have or those rights that cannot be exclu ded or limited, nor rights against the retailer from which the consumer purchased the product. This guarantee gives a consumer specific legal rights, an d the consumer may also have other legal rights which vary from State to State or Country to Country. The consumer may assert any s uch rights at his sole discretion. For details please consult www.tefal.com. If you have any queries please contact our customer relations team first for expert help and advice.