The e-voucher (eXtra eGift) is valid for use in all eXtra stores and website within the Kingdom of Saudi Arabia.
Customer can use more than one gift card in one purchase/order.
This card is only valid for one time use for the full amount and is not eligible for partial use. In other words, the full amount must be used in one transaction, and there will be no cashback or return for the difference if the full amount is not used.
The eGift card may not be replaced, refunded, returned, reloaded, redeemed for more than face value, redeemed for cash, returned for cash, or transferred to another account.
The owner of the eGift card is solely responsible for protecting the card and the PIN from any unauthorized use.
The eGift card is valid until the expiry date mentioned on the card, and expired eGift cards cannot be extended, exchanged, or refunded.
In case the customer has purchased online and then submitted an online cancellation request, this requires the return of the entire invoice and not part of it in accordance with the return and exchange policy of eXtra, and the customer will get his gift card back after the cancellation.
When canceling an online order via customer service, the customer must visit the nearest store to receive an eXtra gift card for the same value as the canceled eGift cards.
The eGift card cannot be returned at any of the eXtra Stores if the customer wants to return the purchased products. The value paid by the card shall be returned on a voucher to be used at eXtra Stores only in accordance with the return and exchange policy.
eXtra has the right to refuse the eXtra eGift card if the code has already been used.
eXtra and You GotaGift are not responsible if any eGift card is lost, stolen, or destroyed, or if the customer's eGift card is used without his/her permission.
Redeeming the loyalty points of (Mokafaa) program of Alrajhi Bank is valid for use in all eXtra stores and website within the Kingdom of Saudi Arabia.
The customer should provide his/her mobile number and the amount he/she needs to redeem to the cashier at the nearest eXtra store. The customer will receive an OTP message from the bank including the available credit in SAR and he/she has to share the OTP number with the cashier to apply the points redemption directly.
To redeem points on the eXtra website, it requires choosing the Al Rajhi Bank loyalty program (Mokafaa) and entering the mobile number at the Checkout stage. The customer will receive an OTP message with the temporary password and the balance in SAR. The amount of credit to be redeemed will be determined and confirmed by the customer using the temporary password at the same stage.
The points of more than one mobile number can be used in one purchase/order.
Burned points cannot be exchanged, redeemed for more than their face value, redeemed for cash, or transferred to another account.
When purchasing through the Website using the points and wishing to return the purchased products, the points balance can be refunded within 48 hours (unless the order has been shipped), and this requires returning the entire invoice/order and not part of it. If 48 hours have passed from the ordering time, the customer must visit the nearest store to get the value of the burned points as a voucher from eXtra in accordance with eXtra's return and exchange policy.
When purchasing through the Stores using the points and wishing to return the purchased products, the points balance cannot be refunded, and the customer will get the value of the burned points as a voucher from eXtra in accordance with eXtra's return and exchange policy.
The owner of the registered mobile number is solely responsible for protecting his/her points balance, PIN, and temporary numbers from any unauthorized use.
eXtra and Al Rajhi Bank do not bear any responsibility if the customer's points balance is used without his permission.
Loyalty points redemption is subject to availability and may be limited to specific promotions, products, or categories at eXtra's discretion.
The redeemed points are final and cannot be restored or credited back to the customer's account once the redemption transaction is completed, except as specified in eXtra's return and exchange policy.
The e-gift card (eXtra eGift) is valid for use in all eXtra stores and website within the Kingdom of Saudi Arabia.
Customer can use more than one gift card in one purchase/order.
This card is only valid for one time use for the full amount and is not eligible for partial use. In other words, the full amount must be used in one transaction, and there will be no cashback or return for the difference if the full amount is not used.
The eGift card may not be replaced, refunded, returned, reloaded, redeemed for more than face value, redeemed for cash, returned for cash, or transferred to another account.
The owner of the eGift card is solely responsible for protecting the card and the PIN from any unauthorized use.
The eGift card is valid until the expiry date mentioned on the card, and expired eGift cards cannot be extended, exchanged, or refunded.
In case if the customer has purchased online and then has submitted an online cancellation request, this requires the return of the entire invoice and not part of it in accordance with the return and exchange policy of eXtra, and the customer will get his gift card back after the cancellation.
When canceling an online order via customer service, the customer must visit the nearest store to receive an eXtra gift card for the same value as the canceled eGift cards.
The eGift card cannot be returned at any of the eXtra Stores if the customer wants to return the purchased products. The value paid by the card shall be returned on a voucher to be used at eXtra Stores only in accordance with the return and exchange policy.
eXtra has the right to refuse the eXtra eGift card if the code has already been used.
eXtra and You GotaGift are not responsible if any eGift card is lost, stolen, or destroyed, or if the customer’s eGift card is used without his/her permission.
The e-gift card (eXtra eGift) is valid for use in all eXtra stores and website within the Kingdom of Saudi Arabia.
Customer can use more than one gift card in one purchase/order.
This card is only valid for one time use for the full amount and is not eligible for partial use. In other words, the full amount must be used in one transaction, and there will be no cashback or return for the difference if the full amount is not used.
The eGift card may not be replaced, refunded, returned, reloaded, redeemed for more than face value, redeemed for cash, returned for cash, or transferred to another account.
The owner of the eGift card is solely responsible for protecting the card and the PIN from any unauthorized use.
The eGift card is valid until the expiry date mentioned on the card, and expired eGift cards cannot be extended, exchanged, or refunded.
In case if the customer has purchased online and then has submitted an online cancellation request, this requires the return of the entire invoice and not part of it in accordance with the return and exchange policy of eXtra, and the customer will get his gift card back after the cancellation.
When canceling an online order via customer service, the customer must visit the nearest store to receive an eXtra gift card for the same value as the canceled eGift cards.
The eGift card cannot be returned at any of the eXtra Stores if the customer wants to return the purchased products. The value paid by the card shall be returned on a voucher to be used at eXtra Stores only in accordance with the return and exchange policy.
eXtra has the right to refuse the eXtra eGift card if the code has already been used.
eXtra and You GotaGift are not responsible if any eGift card is lost, stolen, or destroyed, or if the customer’s eGift card is used without his/her permission.
The e-gift card (eXtra eGift) is valid for use in all eXtra stores and website within the Kingdom of Saudi Arabia.
Customer can use more than one gift card in one purchase/order.
This card is only valid for one time use for the full amount and is not eligible for partial use. In other words, the full amount must be used in one transaction, and there will be no cashback or return for the difference if the full amount is not used.
The eGift card may not be replaced, refunded, returned, reloaded, redeemed for more than face value, redeemed for cash, returned for cash, or transferred to another account.
The owner of the eGift card is solely responsible for protecting the card and the PIN from any unauthorized use.
The eGift card is valid until the expiry date mentioned on the card, and expired eGift cards cannot be extended, exchanged, or refunded.
In case if the customer has purchased online and then has submitted an online cancellation request, this requires the return of the entire invoice and not part of it in accordance with the return and exchange policy of eXtra, and the customer will get his gift card back after the cancellation.
When canceling an online order via customer service, the customer must visit the nearest store to receive an eXtra gift card for the same value as the canceled eGift cards.
The eGift card cannot be returned at any of the eXtra Stores if the customer wants to return the purchased products. The value paid by the card shall be returned on a voucher to be used at eXtra Stores only in accordance with the return and exchange policy.
eXtra has the right to refuse the eXtra eGift card if the code has already been used.
eXtra and You GotaGift are not responsible if any eGift card is lost, stolen, or destroyed, or if the customer’s eGift card is used without his/her permission.
The e-gift card (eXtra eGift) is valid for use in all eXtra stores and website within the Kingdom of Saudi Arabia.
Customer can use more than one gift card in one purchase/order.
This card is only valid for one time use for the full amount and is not eligible for partial use. In other words, the full amount must be used in one transaction, and there will be no cashback or return for the difference if the full amount is not used.
The eGift card may not be replaced, refunded, returned, reloaded, redeemed for more than face value, redeemed for cash, returned for cash, or transferred to another account.
The owner of the eGift card is solely responsible for protecting the card and the PIN from any unauthorized use.
The eGift card is valid until the expiry date mentioned on the card, and expired eGift cards cannot be extended, exchanged, or refunded.
In case if the customer has purchased online and then has submitted an online cancellation request, this requires the return of the entire invoice and not part of it in accordance with the return and exchange policy of eXtra, and the customer will get his gift card back after the cancellation.
When canceling an online order via customer service, the customer must visit the nearest store to receive an eXtra gift card for the same value as the canceled eGift cards.
The eGift card cannot be returned at any of the eXtra Stores if the customer wants to return the purchased products. The value paid by the card shall be returned on a voucher to be used at eXtra Stores only in accordance with the return and exchange policy.
eXtra has the right to refuse the eXtra eGift card if the code has already been used.
eXtra and You GotaGift are not responsible if any eGift card is lost, stolen, or destroyed, or if the customer’s eGift card is used without his/her permission.
The e-gift card (eXtra eGift) is valid for use in all eXtra stores and website within the Kingdom of Saudi Arabia.
Customer can use more than one gift card in one purchase/order.
This card is only valid for one time use for the full amount and is not eligible for partial use. In other words, the full amount must be used in one transaction, and there will be no cashback or return for the difference if the full amount is not used.
The eGift card may not be replaced, refunded, returned, reloaded, redeemed for more than face value, redeemed for cash, returned for cash, or transferred to another account.
The owner of the eGift card is solely responsible for protecting the card and the PIN from any unauthorized use.
The eGift card is valid until the expiry date mentioned on the card, and expired eGift cards cannot be extended, exchanged, or refunded.
In case if the customer has purchased online and then has submitted an online cancellation request, this requires the return of the entire invoice and not part of it in accordance with the return and exchange policy of eXtra, and the customer will get his gift card back after the cancellation.
When canceling an online order via customer service, the customer must visit the nearest store to receive an eXtra gift card for the same value as the canceled eGift cards.
The eGift card cannot be returned at any of the eXtra Stores if the customer wants to return the purchased products. The value paid by the card shall be returned on a voucher to be used at eXtra Stores only in accordance with the return and exchange policy.
eXtra has the right to refuse the eXtra eGift card if the code has already been used.
eXtra and You GotaGift are not responsible if any eGift card is lost, stolen, or destroyed, or if the customer’s eGift card is used without his/her permission.
